Raleigh Orthopaedic, a leading orthopedic practice, faced a significant challenge in modernizing patient access due to high call volumes and complex provider scheduling preferences. To address this, they implemented a strategic, phased approach using the Dash® platform by Relatient. This involved centralizing their scheduling, introducing 24/7 online self-scheduling for patients, and deploying the Dash agentic AI voice agent to handle routine calls. The results were dramatic: the practice achieved a 78% online appointment conversion rate, scheduled 33% of appointments after hours, and saw their AI agent handle an impressive 54% of all incoming calls, leading to an 8% reduction in call abandonment.
Download the Case Study