AI-Enabled Online Chat

Integrate patient chat software into your website for seamless, real-time communication, using AI-assisted live chat to resolve common patient queries and improve satisfaction.
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woman using patient engagement software to book healthcare appointment

Enhance Patient Communication Through HIPAA-Compliant Online Chat

Dash® simplifies patient communication with 2-way, HIPAA-compliant, HITRUST and SOC 2® certified chat—making it easier to handle common patient inquiries while freeing your staff to focus on higher-value tasks.

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Inbound Messaging (Live Chat)

Reduce call volumes with HIPAA-compliant live chat, designed for seamless handoffs between AI agents and live staff.

  • Scale productivity, not headcount, with AI-powered chat that handles patient inquiries and easily hands off to live staff when needed.
  • Boost call deflection to reduce phone triage and speed up responses.
  • Secure, direct messaging keeps patients connected with providers, improving engagement and satisfaction.
Dash Chat admin dashboard
Dash Chat - two way patient chat software

Virtual Agents

Automate routine patient interactions and reduce workload for staff with conversational, AI-powered virtual agents.

  • Handle common inquiries like appointment scheduling, prescription refills, and more.
  • Provide 24/7 support for patients.
  • Free up staff by automating repetitive tasks and reducing manual data entry.
Discover Open Scheduling APIs

Appointment Management

Simplify booking, cancellations, and rescheduling with an automated, self-service solution integrated with Dash Schedule’s intelligent rules for accuracy and consistency.

  • Allow patients to manage their own appointments without staff intervention.
  • Improve accuracy with built-in intelligent scheduling rules.
  • Boost patient acquisition by offering a convenient, 24/7 self-service option.
Explore Intelligent Scheduling
Dash engage HIPAA compliant text messaging

Simplify Patient Communication with AI-Assisted Chat Features

Enable quick, real-time communication between staff for faster patient inquiry resolution and better care coordination.

Easily review and export patient-provider chat histories to ensure compliance and transparency.

Automatically direct patient inquiries to the appropriate team for faster response times.

Add a user-friendly chat widget to your website, enabling patients to easily manage appointments independently.

Automate routine inquiries like scheduling and prescription refills with AI-driven responses, reducing staff workload.

See How AI-Assisted Chat Can Help You Improve Patient Access and Communication

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Intelligent Scheduling

Boost scheduling accuracy by matching patients with the right providers through a rules-based, guided experience.
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Seamless Messaging

Deliver better access and support with real-time chat, allowing patients to get answers and assistance quickly.
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Targeted Engagement

Personalize messaging, expedite reminders, communicate efficiently across multiple channels for a better patient experience.
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Simplified Intake

Eliminate paperwork and streamline the check-in process, reducing headaches for both patients and staff.
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