Reducing no-shows, optimizing appointments, enhancing communication, and streamlining the scheduling process are essential for healthcare organizations. Balancing these priorities while keeping patients engaged and ensuring access to care is key to a successful strategy.
Appointment scheduling is a critical first step in a patient’s care journey. Accurately scheduling appointments according to the provider’s rules and preferences creates a smooth experience. With intelligent scheduling, both through the call center and online, combined with personalized communication tools, organizations can achieve significant improvements in scheduling accuracy, reduce no-shows, and increase patient satisfaction.
Communicate with patients via their preferred method
Accurately schedule appointments after-hours
Engage patients across each segment of their care journey
Streamline scheduling with intelligent workflows
Dash automates tasks that would otherwise tie up multiple front-desk staff on the phone all day, reminding patients of their appointments or trying to inform them of balances due. It’s hard for a busy practice to stay on top of these things manually.
— Julie Breedlove, Practice Manager, East Louisville division of One Pediatric
Prioritizing the patient in scheduling is just as vital as booking them in the right slot according to provider rules. This approach respects patient needs and enhances the overall experience. With the Dash and Veradigm integration, organizations can streamline appointment management, reduce scheduling errors, and ensure patient satisfaction throughout their care journey. Real-time updates and seamless interoperability support healthcare teams in avoiding missed connections and improving efficiency.
Flexible scheduling options – available through both call centers and online – allow patients to book and manage appointments easily. This flexibility reduces schedule gaps, optimizes provider utilization, and ensures resources are efficiently used, providing patients with timely and accessible care.
Relatient is a member of the Veradigm channel partner network and leverages APIs and HL7 to exchange data.
Support a Continuous Patient Journey with Targeted, Omni-Channel Communications
Supporting patients in managing their care journey starts with enabling easy scheduling and effective communication from the initial appointment through point-of-care and post-care follow-up. With Dash’s dynamic patient messaging platform integrated with Veradigm, you can meet the unique needs of provider groups of all sizes and complexities.
Dash empowers organizations to take a patient-centered approach to engagement, leveraging integrated data mapping to deliver timely messages that align with patients’ and providers’ habits and preferences.
Dash leverages APIs and HL7 to exchange data with Veradigm.
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