Enterprise healthcare organizations need scalable technology solutions to reduce no-shows, keep patients informed, improve operational efficiencies, and to accelerate patient payments. At the same time, patients expect healthcare systems to ease the confusion and anxiety of navigating their care journey - they want self-service, convenience, access, and mobile-first engagement.
Relatient’s Dash® platform delivers robust patient communication solutions and intelligent patient self-scheduling capabilities that support Epic workflows.
Connecting with patients through their preferred method is essential to any effective communication strategy. Dash® by Relatient is designed to enhance enterprise patient engagement with secure two-way messaging and rules-based patient self-scheduling, all seamlessly integrated with your Epic system. Implemented across your organization with a single instance, these solutions drive significant improvements in patient satisfaction, response rates, and no-show reduction.
Communicate with patients
via Text (SMS), Voice,
and Email
On-demand messaging to populations keeps patients and staff informed
Automated digital communication reduces the need for phone calls
Targeted health campaigns and intelligent self-scheduling reduce gaps in care
Organizations who leverage both the Epic EHR and Dash® by Relatient for their patient engagement initiatives see significant increases in patient satisfaction and reduced no-shows. Use custom, unlimited voice, email, and text appointment reminders to share critical appointment information and re-engage patients who need to be rescheduled.
Self-service, user-friendly on-demand messaging makes it easy to quickly notify patients and staff of delays, office closures, and custom messages. Field one-to-one patient questions with two-way chat or secure messenger to help patients navigate scheduling, parking, appointments and much more.
Relatient is a certified member of the Epic App Orchard Marketplace (aka Epic App market) and leverages APIs and HL7 to exchange data.
The Epic EHR integration and Dash® by Relatient combine to deliver advanced scheduling and workflow capabilities to organizations that need to follow exact provider rules and preferences while ensuring easy patient access.
By leveraging triage questions and pre-built workflows, Dash’s self-scheduling solution improves appointment accuracy and supports specific coordinated care plans.
Dash leverages APIs and HL7 to exchange data with Epic systems.
Since the data between Dash applications and the Epic EHR software integration is exchanged in real time, messages (voice, text, email) are sent to the patient (found in Epic) and sent at the appropriate time through the Relatient messaging platform. Patient response data is then sent back to Epic.
Dash provides dynamic patient communication software that utilizes the power of integrated data mapping to deliver timely messages to patients and providers with the modality that matches their current preferences and habits. Features include appointment reminders, 2-way messaging, broadcast messaging, health campaigns, and patient surveys.
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