As a trusted athenahealth Accelerate Partner, Relatient’s Dash® EHR integration platform delivers intelligent patient scheduling workflows, bi-directionally, to simplify complexity across locations, provider preferences, appointment types, and more.
Dash uses data-driven algorithms, automates administrative tasks, and improves patient interactions in ways that traditional appointment booking tools do not.
Patient appointment scheduling can be one of the biggest pain points for both patients and providers throughout the care journey. By combining a rules-based engine built with automated intelligence to manage complex provider preferences, with consumer-friendly, online scheduling access, providers can see dramatic improvements to scheduling accuracy, staff training time, patient satisfaction, and appointment volume.
Bi-directional, customizable integration saves time and reduces burden on staff
Sequential scheduling supports coordinated care
Smart waitlist management accelerates appointment access
Case handling capabilities in Dash reduces administrative burden
Real-time integration and modification allow us to get appointments scheduled in Dash and have them almost immediately appear in athena; and any changes we make to our scheduling rules happen in real-time and flow in a bi-directional way.
– Grace Riepe, VP of Business Operations at Resurgens Orthopaedics
Organizations who leverage both athenahealth and Dash by Relatient for their appointment scheduling see dramatic improvements to scheduling accuracy, staff training time, patient satisfaction, and provider utilization. Intelligent scheduling, whether centralized through the contact center or through patient self scheduling capabilities, improves appointment scheduling and reduces manual workflows by adhering to a provider rules and preferences.
Relatient and athenahealth have a fully integrated API, meaning data is exchanged instantaneously. No more having to waste time switching between systems.
athenahealth and Dash work together to improve the patient experience by connecting each step of the patient care journey. By leveraging online chat, personalized messaging and communications, registration and digital payments, organizations can enhance patient engagement and reduce burden on staff.
Integration between Dash Applications and athenahealth is facilitated by athenahealth APIs, and it includes multiple data domains
athenahealth Accelerate Partners are a group of select Partners, across a wide range of digital health categories, that have distinguished themselves in their experience serving athenahealth customers ranging from diverse specialties and practice sizes.
Since the data between Dash applications and athenahealth is exchanged in real time, messages (voice, text, email) are sent to the patient (found in athenahealth) and sent at the appropriate time through the Relatient messaging platform. Patient response data is then sent back to athenahealth.
For Dash Central, we have the capability to post non-appointment patient cases in athenaOne. Patient cases may contain information that is not appointment-specific but may affect a patient’s visit satisfaction. This streamlines workflows for schedulers eliminating the need to use the athenaOne platform to add cases to a patient’s chart.
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