A patient’s ability to find and access care is the first step in defining a good patient experience. Whether they are searching online, calling into a contact center or a provider’s office to find and book care, patients are searching for fast and simple access. In the same way, administrative staff working either in a front office of a physician group, or as a scheduler within a contact center, are requiring better workflow efficiency through scheduling automation, digital communication, and less manual intervention with a software solution for patient engagement.
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